To create an account with Bit Trade, you will need to meet the following criteria:
To verify your account, we will need your basic information (name, address, etc.) and an identity document, such as a drivers’ licence or passport.
If we cannot verify your identity, our team will request a secondary document, such as a utility bill.
Identity verification protects our customers from potential fraud, and helps us fulfil our KYC, AML and CTF requirements. You can learn more about verification here.
The first time you use a bank account with us, we are required to confirm your ownership of that account. We will need a copy of a recent bank statement to help us complete this confirmation process.
Verification can take up to 48 hours.
If you haven’t heard from us within 48 hours, please check your email or your account dashboard. We may have requested a secondary document.
Please contact us via [email protected] if you would like more information about the progress of your account verification.
If you have a verified mobile phone number linked to your account, you can change your email address.
If you have a verified email address linked to your account, you can change your mobile phone number.
If you have submitted incorrect information, contact us via [email protected] from the email address you used to sign up, and let us know the details of the error.
In some cases, we will require a secondary document from you to confirm the change.
Yes. Please email [email protected] from your registered email address to request an account closure.
We aim to process orders as fast as possible - as soon as funds are confirmed as received in our bank account we send the digital currency to your specified wallet. Note that in some circumstances delays in receiving funds from your bank account will delay the digital currency being sent to your wallet.
We process orders seven days a week between 7 am and 12 am midnight. Orders submitted after 12 am will be processed the following morning at 7 am.
If you are not receiving SMS verification codes, try the following:
Please note: although you may still be receiving SMS messages from other sources, power cycling your phone is an important step that will eliminate network issues that could be responsible for message failures.
If you are still unable to receive your SMS codes, contact [email protected].
We have a minimum order size of $100AUD, and a daily maximum order size of $20,000AUD. If you are interested in buying more than $20,000AUD, please contact our trading desk at [email protected].
Usually, it is not possible to cancel or reverse an order after it has been placed, and the payment has been received. Please take extra care when placing orders.
The value of bitcoin is always fluctuating. The value of your order is subject to these fluctuations. We always transfer the amount of bitcoin calculated at the time of purchase.
Also, please make sure your wallet balance is set to Australian Dollars (AUD). Many wallet service providers default to United States Dollars (USD).
If you have feedback on our website or you have encountered a bug, you can contact us via [email protected]
Please direct all enquiries regarding orders and account verification to [email protected].